Patch handles inbound complaints via SMS and email. It looks up the customer, issues refunds or credits within your limits, and only escalates when it has to.
Via SMS to your Patch number or email to your support address. Patch intercepts it before it hits your inbox.
Silently checks your Stripe or Shopify account. Greets them by name with their order history. No "what's your order number?"
Issues refunds, store credit, or promo codes within your defined limits. Escalates to you only for fraud flags or edge cases — with full context.
Connects to your Stripe or Shopify account and issues actual refunds — not just draft messages for you to approve.
Velocity checks, cumulative caps, and escalation keywords. Patch protects you from repeat abusers without blocking legitimate customers.
Your Patch number handles SMS complaints. Your support email handles email. One system, both channels.
For unhappy customers who don't want a refund — Patch can issue a promo code or store credit automatically. Turns a complaint into a rebuy.
Bad review come in? Gold Star replies publicly — Patch sends the reviewer a private gift code. Reputation repair on autopilot.
Max refund amount, max credit, whether replacement is allowed. Patch works within your rules — you're always in control.